Warranties and Service Plans

Standard Warranty

Z Microsystems’ Z Standard Warranty protection plan provides a full one-year complementary warranty on all standard products*.

This comprehensive plan includes expert telephone assistance, parts and repair coverage,    web-based support and email product updates for one year from the shipping date.

• 1 Year Free Parts & Labor
• 8 am – 5 PM (PST) Telephone Technical Assistance
• 1 Year Online Technical Help
• Email Product Updates

*A nonstandard product is a prototype or a product specifically designed or engineered per customer’s specification.

Z Microsystems' Standard Warranty:

• No Charge.
• To return a defective product a customer can call the Z Microsystems Customer Service Department at 1-858-831-7040, or fill out the RMA Request Form on our website, or email Customer Service.
• The Z Microsystems Customer Service Department / RMA Request Form will ask the customer to provide the following information:
• Model number of the defective product having issues.
• Serial number of the defective product having issues.
• Problem with the product having issues.
• Return "Ship To" address.
• Phone number and e-mail address of contact.
• Purchase order number.

The customer will be issued an RMA number (Return Merchandise Authorization) and will be asked to send the product to:

Z Extended Warranty

Z Microsystems’ Extended Warranty Plan provides one and two year extended warranty options under which a Standard Warranty is extended from the end of the first year of the Standard Warranty period.

The One-Year Extended Warranty period will begin on the day the Standard Warranty expires and the Two-Year Extended Warranty begins when the One-Year Extended Warranty expires.

• 1 - 365 days = Free Parts & Labor.
• 9-5 Telephone technical assistance.
• Online technical help.
• E-mail product updates.
• 2nd year = Free Parts & Labor.
• 9x5 Telephone technical assistance.
• Online technical help.
• E-mail product updates.
• 3rd year = Free Parts & Labor.
• 9x5 Telephone technical assistance.
• Online technical help.
• E-mail product updates.

Z Air Spare Warranty

Advance shipment of product is available as a service option on select products. Air Spare warranty must be purchased at the time of the order and is available in one year increments.A replacement product will be shipped from factory within two business days, utilizing two day shipment***.

• 1 year = 2 day shipment
• 8 am – 5PM ** telephone technical assistance
• Online technical help
• Email product updates
• 2nd/3rd year option available

***Air Spare warranty is available in one year increments. When customer service determines that a product is defective, a replacement product will be shipped from the factory within two business days.
Z Microsystems utilizes a two business day delivery within the continental USA if contacted before 2:00 PM Pacific Standard Time.

Z Onsite Warranty

Z Microsystems also provides onsite service and consultation to customers who require Z Microsystems’ technical expertise for installations support, technical services, upgrades, refurbishing and/or training.

• Installations support
• Technical services
• Upgrades
• Refurbishing
• Training

Disclaimer

Z Microsystems warrants that every standard product is free from defects in materials and workmanship and conforms to Z Microsystems’ specifications as set froth in Z Microsystems’s product user manual.

Z Microsystems calculates the expiration of the warranty period from the date that the product is shipped. This means that the ship date on your invoice is your standard warranty start date. During the warranty period, Z Microsystems will provide either standard warranty service or the type of warranty purchased for the product.

If a product does not function in accordance with specifications set forth in the product user manual during the standard warranty period, Z Microsystems will repair or replace the non-conforming part (with a product that is at a minimum functionally equivalent) without charge. Replacement parts will assume the remaining warranty of the parts they replace. If the product is transferred to another user, the warranty service is available to that user for the remainder of the warranty period.

Z Microsystems’ warranties are voided if the covered product is damaged due to accident or abuse. The warranty is voided if the product is shipped in insufficient packaging.

Under no circumstances is Z Microsystems liable for any of the following:

• Third-party claims against your for losses or damages.
• Loss of, or damage to, your records or data; or
• Economic consequential damages (including lost profits or savings) or incidental damages, even if Z Microsystems is informed of their possibility.

Some jurisdictions do not allow the exclusion or limitations of incidental or consequential damages, therefore the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from jurisdiction to jurisdiction.
For more information on these Warranty and Service Plans contact: